To address unexpected charges, first see What to do about unexpected charges from Microsoft. You can see the status of your refund on the Order history page ( learn more). Refunds are applied to the original payment option. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. You can see the status of your return or exchange on the Order history page ( learn more). When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law.įollow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Single items from within a bundle cannot be returned. Need help?Ĭontact us at for questions related to refunds and returns.Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. We don’t guarantee that we will receive your returned item. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you’ve done all of this and you still have not received your refund yet, please contact us at. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.There are certain situations where only partial refunds are granted: Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Our refund and returns policy lasts 30 days.
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